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To submit a complaint, please complete the complaint form below

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Full name and Surname*

Date of Birth*

MM slash DD slash YYYY

Telephone Code*

Telephone Number*

Registered Email Address*

Trading Account Number*

Residential Address

Did you communicate your complaint to our Customer Support Department?*

Yes

Date & Time the issue arose*

Position(s) number(s) under dispute*

Dispute amount*

(please specify the currency)

Brief Description of the Complaint*

Suggested way for the Complaint to be resolved*

Please attach any supporting documentation/evidence such as screenshots, reports, error messages, and error codes (if any) that may help us in the investigation and resolution of the Complaint.

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Please specify the below information:

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Outcome:*

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*Risk Warning:

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage 78.3% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Bitgate is the trading name of BDSwiss Holding Ltd. BDSwiss Holding Ltd is authorized and regulated by the Cyprus Securities and Exchange Commission (the “CySEC”, license no. 199/13 and registration no. HE 300153). The address of BDSwiss Holding Ltd is Apostolou Andrea Street 11, Hyper Tower, 5th Floor, 4007 Mesa Yeitonia, Limassol, Cyprus.

Registered address: Ioanni Stylianou 6, 2nd floor, Office 202, 2003 Nicosia, Cyprus.